FAQ - Frequently Asked Questions
As well as the quality of our products, customer service is also of the highest priority for us. Below you will find questions and answers that are most frequently asked by our customers.
Wallpapers
An important prerequisite for achieving the desired result is to check the surface of the walls. Before wallpapering, please make sure that your walls are even, clean and dry. By the way, a primed wall is the perfect surface for your wallpaper, as this reduces the absorbency and the paste is not absorbed by the wall like a sponge. Old wallpaper should be removed first.
The perfect conditions for your wallpaper to hold well are: dry, smooth, clean and absorbent walls.
In addition to the special fleece paste, there are a few tools that ensure an optimal result: paste brush, pressure roller, cutter, spirit level and pencil. To ensure that the wallpaper can be applied straight, it is best to draw a vertical guide line on the wall with a spirit level and pencil. A pressure roller can be used to smooth out the attached wallpaper strips particularly carefully. Use a cutter to cut off any excess wallpaper.
Due to their material properties, fleece wallpapers can be removed from the wall in whole pieces without leaving any residue. To do this, loosen the lower corners with a spatula and slowly pull the wallpaper strip upwards.
You can find high-quality wallpaper paste for fleece in any well-stocked DIY superstore.
Fleece wallpapers have many advantages. They are moisture-resistant and almost tear-proof. Unevenness and cracks on the walls can be cleverly concealed by fleece wallpapers. In addition, fleece wallpapers are easy to apply to the wall due to their stable material. They can also be removed without leaving any residue and in a dry state.
Fleece and paper wallpapers differ in the basis of their backing material. Fleece wallpaper does not consist of a paper base, but is composed of a mixture of cellulose and textile fibres. In purely visual terms, the two types of wallpaper can hardly be distinguished from each other. Fleece wallpapers are made of a more solid material than paper wallpapers and are therefore more hard-wearing and robust.
Our fleece wallpapers are water and steam resistant and can therefore also be applied in wet areas and in the kitchen. Please note that the wallpaper should not be used directly in the shower cabin or near the bathtub.
We recommend a microfibre cloth or a soft sponge for cleaning. Please refrain from using cleaning agents.
We offer wallpapers with a slightly glossy and a matt surface. With our high-quality product photos, we make the highest claim to authentically reproduce the quality and gloss level of the wallpaper.
Unfortunately, we cannot provide samples of the individual motifs.
If you are not satisfied with your product, you can return wallpapers in their original packaging to us with a return period of 100 days. Once we have received your return, we will refund the purchase amount.
Yes, unless otherwise stated on the product page, we only offer the wallpaper in the specified size. For wallpapers that we offer in different sizes, there is a configurator on the article page that you can use to select your desired size.
The wallpaper is delivered in strips. The number of strips is determined by the width of the strip.
The number of strips of wallpaper can be determined from the width of the strip and the total size, which you can find in the product information. Example: If the total size is 400x270cm and the strip width is 100cm, this results in a total of four strips.
