FAQ - Frequently Asked Questions

As well as the quality of our products, customer service is also of the highest priority for us. Below you will find questions and answers that are most frequently asked by our customers.

Shipping and Delivery

Delivery duration

As a rule, the delivery duration for artworks within Germany is 1-3 working days from when you made your order. In other countries delivery time is 3-5 days. The dispatch of our large XXL paintings is done by our dispatch partners, which takes 5-7 days within Germany. You can find details of our delivery times in our Payment and Delivery section.
Unfortunately we are unable to offer express delivery. 

Free shipping

For shipping to Germany and many EU countries, you do not have to pay any fees. For shipping to Switzerland, Norway and the Canary Islands, however, additional fees apply. Find out more on our website under Payment and Delivery.

Do you deliver outside Germany?

Yes, KunstLoft ships to many EU countries. You can find out to which countries we currently deliver under Payment and Delivery.

Our delivery service providers

KunstLoft sends artworks with our logistics partners Parcelforce and DPD in special packaging to ensure safe transport. We send our large XXL paintings by dispatch. 

Customer collection

Unfortunately, it is not possible for you to collect your package yourself. We have designed an effecient and standardised delivery process in order to get your painting or sculpture to you as quickly as possible after the order is made. 

Packing

We love our paintings and sculptures and makes sure that they get to you well protected. We deliver our paintings and sculptures in their own, specially-made packaging. 

Tracking your order

In the dispatch confirmation email for your artwork, you will find a delivery and tracking number so that you can track your order. Enter this number on the website of our logistics partners Parcelforce or DPD in order to find out where your order currently is. If you have a free account with KunstLoft, you can track your order under 'My Orders'. 

Preferred delivery times

Unfortunately it is not possible to select a preferred time for your delivery, because our deliveries operate automatically. You can find out the delivery duration of your order here.
If you are not available at the due time, there are various options:
- delay making the order until a later time
- the package can be stored in a nearby package shop for 7 days and can be picked up, or
- you can specify another person to the shipping service who can receive the delivery for you. 

Delivery time for XXL paintings

Please provide us with your telephone number when you order. The dispatch company will then get in touch with you regarding times. 

Delivery to a packstation

Delivery to a packstation is not possible. Artworks from KunstLoft, including the packeging for transport, are too large to be delivered to a packstation. 

Why am I receiving multiple deliveries?

A partial delivery takes place in the following cases:
- You have ordered an XXL oil painting and one of the works of art from the small editions. The XXL-painting will be shipped by shipping company, all other works of art by DPD/Parcelforce.
- Parts of your order are currently out of stock. The available artworks will be shipped to you immediately, the pre-orders will be shipped as soon as they reach our warehouse.
We try to ship in as few partial deliveries as possible, but logistically it is sometimes not possible to combine parcels due to the size of the parcel. In these cases the artwork must be sent individually and in some cases via different shipping companies.
How your order is shipped can be seen from the tracking links in your shipping confirmation.

Gift wrap an artwork

Unfortunately this is not possible, as the packaging for transport cannot be combined with gift wrapping. However, you can buy and gift a KunstLoft gift voucher

Problems with shipping

Incomplete delivery:
Please contact our customer service who will resolve the problem immediately.

Lost package:
Please let our customer service know. They will contact the appropriate shipping service provider.

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